We understand that you have your line business where you are the expert. We wouldn't expect that others would know your business as well as you do. Your clients may initially be a little unsure of what to expect and how to move forward when dealing with you for the first time. We also understand that a lot of times this is especially true when the business is technology, like ours is. We know we have to take special care when dealing with our new clients because of this. That is why after you contact us you are immediately assigned a single go-to resource to personally work with you and walk you through our processes step by step until your site is up and properly functioning. This implementation manager's job is to make sure you always know what to expect, what the next steps are, and how best to accomplish them. They are accountable for making sure you are purchasing just what you need, that your project is kept on schedule, and for keeping you satisfied, easing a process that historically has been very painful with the other web developers.